Fair Usage Policy (Trust Score)
Effective Date: 25 Dec 2024
At BTech Marketing Wala Trust Score, we are committed to providing a transparent, unbiased, and consumer-centric platform. This Fair Usage Policy (FUP) governs the use of our platform to ensure a fair and respectful environment for all users and businesses. By accessing or using our services, you agree to comply with this policy.
1. Purpose of the Platform
The Trust Score platform is designed to:
- Allow consumers to share honest reviews about businesses or websites.
- Provide additional content about reviewed websites based on independent evaluations conducted by our team.
- Help users make informed decisions while encouraging businesses to improve their offerings.
2. Fair Usage for Consumers
Consumers using the platform must adhere to the following guidelines:
- Honest Reviews: All reviews must reflect genuine experiences and be free from false, defamatory, or malicious intent.
- Prohibited Activities: Users must not post spam, promotional content, or incentivized reviews.
- Respectful Content: Avoid using offensive, discriminatory, or harmful language in reviews or comments.
- One Account Per User: Creating multiple accounts to manipulate reviews or ratings is prohibited.
3. Fair Usage for Reviewed Websites
Businesses reviewed on Trust Score are entitled to fair treatment and must comply with the following:
- Accurate Representation: Provide truthful and verifiable information if discrepancies in our evaluation are reported.
- Prohibited Actions: Attempts to manipulate reviews, intimidate reviewers, or request removal of genuine content are not allowed.
- Content Disputes: If the system generates incorrect information about your website, you may report it with verifiable evidence for correction.
4. Our Evaluation Process
To maintain fairness and accuracy, we independently assess reviewed websites based on publicly available information and established criteria. This includes but is not limited to:
- Professional email presence.
- SSL security certification.
- Authenticity of logos and branding.
- Social media activity and presence.
- Reviews on other trusted platforms.
- Popular categories and offerings.
- Domain age and credibility.
- Availability of customer care contact information and business address.
Our evaluations are neutral and aim to provide value to both consumers and businesses.
5. Reporting Issues and Misuse
We encourage users and businesses to report:
- Inaccurate Content: If our evaluation contains errors, submit a request for review with supporting evidence.
- Abuse of Platform: Notify us of any misuse, such as fake reviews, spam, or violation of this policy.
Reports can be submitted via: - Email: [email protected]
- Phone: +91 7217612413
Our team will review all reports and take appropriate action, including corrections, removal of violations, or account suspension.
6. Retention and Non-Deletion Policy
- Content created as part of our evaluations, including user reviews, is retained on the platform to ensure transparency.
- We do not delete business profile pages or content unless there is verifiable evidence of an error or policy violation.
7. Consequences of Violations
Violations of this Fair Usage Policy may result in:
- Warning notifications.
- Temporary or permanent suspension of user accounts or business profiles.
- Legal action if the violation causes harm or breaches applicable laws.
8. Limitation of Liability
BTech Marketing Wala Trust Score is not liable for any loss or damage resulting from misuse of the platform or reliance on user-generated content.
9. Governing Law
This policy is governed by the laws of India. Any disputes shall be resolved under the exclusive jurisdiction of the courts in Gurugram, India.
10. Contact Us
For questions or concerns about this Fair Usage Policy, contact us at:
- Email: [email protected]
- Phone: +91 7217612413
- Address: Dhanwapur, Sector 104, Gurugram Haryana 122006
